Company Description

Archive Intel revolutionizes financial SEC and FINRA regulatory compliance for financial advisors and institutions with its AI-powered monitoring, record keeping, and review platform. Our all-in-one SaaS platform simplifies compliance with seamless archiving capabilities for client communication channels such as iMessage, Android, and WhatsApp, integrating effortlessly across social media apps, chat platforms, email, and text messages. Our AI reduces false positive keyword flags by 99% and eliminates manual reviews by 95%! Archive Intel is the only company to offer, use your own device to whitelist your client contacts and archive your client texts without having to download another app or use another phone number.

Technical Support Specialist

Remote (US-based) | $100K–$135K | Full-time

We’re a fast-moving SaaS startup helping financial firms stay compliant by archiving and monitoring electronic communications with AI-driven solutions. We’re looking for a Technical Support Specialist (TSS)/Engineer with java spring boot and python experience to work closely with our customer support team and dev team. Claude Opus 4.6 and working with and building AI Agents a plus.

This is a high-visibility role with room for growth, reporting directly to the Head of Engineering.

What You'll Do

• Manage and track multiple ongoing engineering projects
• Join customer support calls and quickly remedy any issues
• Translate business needs into clear requirements and Jira tickets
• Interface with senior developers, clients, product, and client success teams
• Optionally contribute to technical discussions and light code reviews

What You Bring

• 5–10+ years in technical support engineering and leadership
• Strong communication, prioritization, and self-management skills
• Experience with both on and offshore development teams
• Technical fluency (java, spring boot, python, Claude, CLIs, APIs, git, SDLC)
• Experience with Jira, GitHub, Slack/Teams, Confluence, or similar apps
• Bonus: experience in compliance, fintech, or regulated industries

Our Stack

Java/Spring Boot, Python, React/TypeScript, AWS, Claude, Jira, GitHub, Confluence, Slack, MS Teams

📍 Remote-first (US only, prefer Denver, CO, Atlanta, GA, or Silicon Valley, CA)

🕗 Working hours: 9am–6pm ET

💵 Comp: $100K–$135K DOE

Apply now and help shape how AI compliance tools are built.