beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters—now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. With $20M+ ARR, 100% YoY growth, and a newly expanded product suite (ad network, website builder, paid tiers), we’re entering our next phase of hypergrowth.

As a Deliverability & Compliance Specialist, you’ll help maintain a healthy, trusted environment across the platform. You’ll investigate deliverability issues, monitor sender behavior, review monetization activity, and assess compliance across email, website hosting, and digital services. You’ll collaborate with teams across beehiiv to surface risks and trends, and you’ll work directly with customers through our ticketing system to clarify issues, resolve problems, and support best practices.

This role requires a deep understanding of the signals and behaviors that shape email performance and platform integrity. You should be comfortable interpreting authentication results, reputation data, and user activity to identify potential issues early. You’ll apply beehiiv’s Acceptable Use Policy across a range of scenarios, from sending quality to monetization abuse to hosted content, and use sound judgment to determine next steps. Success in this role means communicating clearly, balancing customer experience with enforcement needs, and contributing to a stable, trustworthy ecosystem as our platform grows.

Please note that this candidate must be able to work EST.

Ideally, you will have:

• 3–4 years of experience in email deliverability, compliance, anti-abuse, or trust & safety
• A solid understanding of SPF, DKIM, DMARC, BIMI, DNS fundamentals, and how authentication impacts inbox placement
• Experience analyzing email headers, bounce/deferral codes, engagement signals, and domain/IP reputation to uncover root causes
• Familiarity with privacy and anti-spam regulations such as CAN-SPAM, GDPR, CASL, and awareness of global data protection principles
• Clear, confident communication skills and the ability to translate technical findings into practical, actionable steps for customers and internal teams
• Comfort working in a ticketing system, managing multiple customer cases, and maintaining consistent, thoughtful communication
• A collaborative mindset and willingness to work closely with our Mail Ops, Support, Security, and Product teams

What you’ll be responsible for:

• Investigating deliverability issues using authentication results, bounce logs, deferral trends, reputation signals, and engagement data
• Reviewing sender behavior, list acquisition methods, and growth patterns to identify risk, ensure compliance, and offer guidance
• Enforcing beehiiv’s Acceptable Use Policy across email sending, ads, Boosts, website hosting, and digital services
• Identifying and evaluating monetization-related abuse
• Assessing hosted websites and content for compliance with platform rules and relevant legal requirements
• Working directly with customers through our ticketing system to troubleshoot authentication issues, explain AUP requirements, and help improve sending practices
• Handling abuse reports and escalations, documenting findings, recommending actions, and coordinating with internal partners when necessary
• Spotting emerging patterns or risks and sharing those insights with the appropriate internal teams

Why this role might be for you:

• You enjoy investigative, analytical work and finding the “why” behind complex issues
• You’re comfortable navigating a mix of technical troubleshooting, policy interpretation, and customer communication.
• You thrive in cross-functional environments and appreciate working with partners across the company
• You want meaningful ownership in a growing team with high visibility and real platform impact
• You care about fairness, clarity, and maintaining a trusted environment for creators and their audiences

Why this role might not be for you:

• You prefer a predictable routine and don’t enjoy shifting between different types of investigations or casework
• You’re uncomfortable juggling multiple tickets, deadlines, or priorities simultaneously
• You find rapid changes in tools, processes, or expectations frustrating rather than energizing
• You’d rather avoid situations where you need to interpret policy, make judgment calls, or deliver difficult feedback to customers

Why beehiiv?

• Bias towards action: Our first impulse is to act. We don’t get bogged down in unnecessary processes or bullsh**t. Perfection is the enemy of progress.
• Ownership mentality: This company is ours. We go the extra mile because that’s what owners do. Every day, people step up to take on tasks outside of their responsibilities and do whatever it takes for us to succeed.
• Building is in our DNA: We are obsessed with improving every aspect of our platform (and ourselves). Whether it’s our product, support, or partnerships, we never stop working to improve it.
• We answer to our users: Nothing matters more than serving our users. If our users fail, we fail.
• Ego comes second, but winning comes first: We put our egos aside to work collaboratively and build something special. It doesn't matter who's idea or who's vision, we're here to create the best outcome. We're here to win.

We'll take care of you:

• Competitive salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual in-person team retreat
• Unlimited book budget
• Monthly Wellness Days (every third Friday of the month!)