beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters — now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. As we approach $30M in ARR and continue to grow more than 100% YoY, our expanded product suite (featuring our ad network, website builder, and paid tiers) positions us for the next stage of hypergrowth.

beehiiv's Ad Network connects thousands of newsletter publishers with advertisers across every major vertical. The CSM team manages our advertiser relationships and is tasked with growing and scaling those relationships as the beehiiv platform grows.
This role sits at the intersection of revenue ownership, team leadership, and client strategy. You'll manage a team of Ad Network CSMs while also deeply understanding our product set, our opportunities and constraints, and designing our path forward alongside the rest of our leadership team.

This candidate would ideally be based in the U.S. Please note that compensation is dependent on experience.

Ideally, you'll have:

• 6+ years in digital advertising, ad sales, or a closely adjacent field.
• 2+ years managing a team, with a clear track record of raising the bar for your team — not just supporting them
• Startup background strongly preferred — you're used to doing more with less, and that doesn't frustrate you, it motivates you
• Technical curiosity and self-sufficiency — you figure things out, you build what you need, and you don't wait for someone else to hand you the answer
• Comfortable being uncomfortable — you won't always have a playbook, and ambiguity doesn't slow you down
• Bias toward action — you see a gap, you close it. You don't surface problems without owning a solution
• Exceptional written and verbal communication — fast, clear, and calibrated to the audience, whether it's a brand partner or a direct report
• Process-builder and process-follower — you create systems, and then you actually use them, consistently
• Growth mindset — you study what's working, you ask hard questions, and you actively make things better
  

What you'll be responsible for:

Team leadership & accountability:

• Manage, coach, and develop a team of Ad Network CSMs
• Hold a high bar for SLA compliance, HubSpot hygiene, client communication standards, and revenue accountability — these aren't suggestions, they're the baseline
• Run tight 1:1s and team rhythms that drive output, not just check-ins — you expect results, and you make that clear
• Build a culture where people bring solutions, not problems — and model that behavior yourself
• Own onboarding and ramp for new CSM hires

Revenue & accounts:

• Carry a personal revenue number alongside your team's collective quota
• Potentially own a handful of top-priority advertiser accounts end-to-end
• Develop and execute account strategies tied to performance data, new product launches, and work to identify advertisers best positioned to scale spend
• Coach your team to drive retention, renewals, and upsells across the book

Strategy, process & scale:

• Build playbooks and training for the CSM team where you see gaps
• Translate new product capabilities into concrete sales strategies your team can execute immediately
• Think about leverage: as the team and account load grow, we want to increase our leverage per person and not grow only through headcount.
• Use technology & data: AI tools, automation, dashboards, etc., to multiply the team's output without multiplying the team's size
• Identify gaps in client experience and own solutions from idea to implementation — no waiting for another team to fix it
• Maintain consistent reporting, pipeline visibility, and CRM discipline across the team
  

Product & platform fluency:

• Deeply understand how beehiiv's ad products work well enough to speak credibly to advertisers about measurement, attribution, and performance
• Identify where product gaps or platform limitations are creating friction for the CSM team, and advocate clearly for what needs to change
  
• Be technical enough to build your own solutions when they exist — whether that's a recurring workflow, a tracking tool, or a client-facing resource —
• without waiting for eng or ops to do it for you
  
  

Client experience:

• Set and uphold fast response time SLAs across the team as non-negotiable
• Act as a point of escalation for complex advertiser issues, owning resolution from start to finish
• Ensure every advertiser interaction reflects a high standard — informed, fast, and accountable
  

Why this role might be for you:

• Thrive in hybrid roles blending customer success, commercial impact, and relationship depth
• Surface problems, provide solutions, and drive them to resolution
• Move with urgency while exercising sound judgment
• Treat process as a foundation for scale; follow it, improve it, use it
• Ramp fast on technical products independently and speak credibly to customers
• Effective in lean, resource-constrained environments, comfortable building as I go

Why this role might not be for you:

• You're looking for a pure sales role or a pure relationship management role — this is neither
• You expect a large support org around you to handle execution. You surface problems without bringing solutions
• You move slowly
• You treat the process as optional
• You need heavy hand-holding to get up to speed on how products work
• You've only operated in large, well-resourced companies and struggle without that infrastructure

Why beehiiv?

• Bias towards action: Our first impulse is to act. We don't get bogged down in unnecessary processes or bullsh**. Perfection is the enemy of progress.
• Ownership mentality: This company is ours. We go the extra mile because that's what owners do. Every day, people step up to take on tasks outside of their responsibilities and do whatever it takes for us to succeed.
• Building is in our DNA: We are obsessed with improving every aspect of our platform (and ourselves). Whether it's our product, support, or partnerships, we never stop working to improve it.
• We answer to our users: Nothing matters more than serving our users. If our users fail, we fail.
• Ego comes second, but winning comes first: We put our egos aside to work collaboratively and build something special. It doesn't matter whose idea or whose vision — we're here to create the best outcome. We're here to win.
  

We'll take care of you:

• Competitive Salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) Employer Match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual In-person Team Retreat
• Unlimited Book Budget
• Monthly Wellness Days (every third Friday of the month!)