Company Description Elio is an AI-native mortgage company redesigning loan origination around the loan officer, combining retail-level support with broker-level economics and product choice. The organization operates a licensed mortgage company powered by a proprietary AI platform built directly into its core operations, where AI agents coordinate loan workflows while loan officers focus on relationships, advice, and judgment. This model is designed to give loan officers significant leverage to grow their business while maintaining high-quality support. Through Elio Embedded, the company also enables RIAs, real estate firms, home builders, and other trusted businesses to offer mortgage services without building their own infrastructure. Elio is backed by Motive Partners and Social Leverage and operates as an Equal Housing Opportunity lender under Elio Mortgage LLC, NMLS ID 2824328.
Role Description The Director of Operations is a full-time, remote role responsible for leading and optimizing Elio’s end-to-end mortgage operations. This role oversees daily operational workflows, ensuring loans move efficiently through origination, underwriting, and closing while maintaining regulatory compliance and a high standard of customer experience. The Director of Operations will develop and refine processes for AI-enabled loan coordination, collaborate closely with loan officers and cross-functional teams, and implement metrics to monitor performance and quality. Tasks include managing operational policies, supervising and mentoring operations team members, overseeing vendor and partner relationships, and driving continuous improvement across systems and procedures. This role also contributes to strategic planning, supports scaling initiatives such as Elio Embedded, and ensures that operations remain aligned with business goals and industry best practices.
Qualifications

• Strong Operations Management and process optimization skills, with experience overseeing complex, technology-enabled workflows.
• Advanced Analytical Skills to interpret data, define performance metrics, and drive evidence-based decision-making.
• Proven Team Management capabilities, including coaching, performance management, and fostering a collaborative remote work environment.
• Budgeting and resource planning skills to manage operational costs and support efficient scaling.
• Customer Service orientation, with a focus on delivering a reliable, empathetic, and high-quality borrower and partner experience.
• Experience in mortgage, financial services, or a highly regulated industry, including familiarity with compliance and risk management.
• Comfort working with AI-driven platforms or advanced technology tools, and the ability to translate operational needs into system requirements.
• Excellent written and verbal communication skills, with the ability to coordinate across loan officers, product, compliance, and external partners.
• Bachelor’s degree in business, operations, finance, or a related field; advanced degree or relevant certifications are a plus.
• Track record of leading change initiatives and continuous improvement in a fast-paced, growth-oriented environment